Competing technologies and industry evolution: The benefits of making mistakes in the flat panel display industry

This article investigates the post‐entry implications of pre‐entry technological choices made during the uncertain period before a dominant design. Building on work on technological dynamics and organizational inertia, I argue that too early commitments to the winning technology may impede the ability to bring the best product to market, but delaying investment too long limits the ability to accumulate useful knowledge. Using data from the evolution of the flat panel display industry from 1965 to 2005, the study shows empirical support for the two theoretical mechanisms and offers the surprising result that firms starting in the losing technology before switching outperform other firms in terms of product value. Switching, while difficult behaviorally in recovering from failure, both delays difficult‐to‐reverse technological commitments and develops market knowledge. Copyright © 2013 John Wiley & Sons, Ltd.     

The Interplay of Emotion Regulation and Sales Experience in Salesperson Conflicts: Evidence from an Emerging Economy

ABSTRACT

It is human nature that personal interactions are often charged with emotions and laden with conflicts. Workplace encounters are not immune from this reality. Despite this, few studies have examined ways to reduce interpersonal conflict in the workplace. This study examines the interpersonal impact of emotion regulation on salesperson relationships with stakeholders. Using structural equation modeling, results of the analysis showed that salesperson's regulation of emotions was negatively related to interpersonal conflict with co-workers as well as with customers; and positively impacted customer-oriented sales behaviors. The results also support the moderating role of selling experience in the relationship between emotion regulation and interpersonal conflict with customers. That is, the negative relationship between regulation and conflict with customers is stronger for salespeople with lower sales experience. These findings put forward important managerial implications with regard to the recruitment and training of sales professionals.     

国有企业工作经历、企业家才能与企业成长

人力资本的高效配置和企业家才能的充分发挥关系到经济的可持续发展,制度建设如果能促进资源合理流向具有企业家才能的企业家,就能创造更多就业和社会财富。基于全国1997—2016年的私营企业调查数据,本文考察企业家的国有企业工作经历对企业成长的影响。研究结果显示,企业家的国有企业工作经历使得企业在市场扩张和盈利能力等方面表现更好,带来了更高水平的企业成长。机制讨论表明,企业家行为带有明显的烙印效应,国有企业工作经历为企业家带来了更多的社会资本和更高的公司治理水平,从而促进了企业成长。为了缓解由于选择性偏误等带来的内生性,本文采用倾向得分匹配、处理效应模型、代理变量、双差分模型等方法进行处理,结论仍然稳健。中国经济要向资源配置效率改善型模式转变,企业家才能的发挥至关重要,国有企业改革不仅应注重产权等方面的改革,同时也要充分重视国有企业改革带来的人力资本溢出效应。在不断深化国有企业改革的大背景下,本文从企业家才能培育和人力资本配置效应的角度考察国有企业改革问题,倡导国有企业改革进程中进一步营造企业家才能发挥的空间和制度安排,提高人力资本配置效应,从而促进中国经济健康可持续发展。     

进出口、FDI与经济增长关系研究--基于福建省的面板数据

选取福建省9个地级市的面板数据来分析进出口、外商直接投资(FDI)对经济增长的影响。结果表明：福建省出口与FDI对经济增长都有着显著的推动作用,福建省的FDI对经济增长的贡献率为0.4265,出口对经济增长的贡献率为0.5374。此外,不论是在长期还是在短期,福建省的外商直接投资与经济增长都是互为因果关系;同样地,出口贸易与经济增长也存在着这种双向的因果关系。     

Reflections Upon the Experience of Longitudinal Research into Cultural Event Production in a Developing Destination

Longitudinal studies have the capacity to provide more nuanced explanations of tourism and event phenomena, taking account of complexity, change and context. This paper is a self‐reflexive, methodological study of research practice. It investigates my experience of engaging with cultural event producers in an emerging destination over a seven‐year period. Focussing on my research journey, it considers the social and relational dynamics associated with longitudinal research. Reciprocal relations and co‐production of cultural events reveal nuanced information and expose fluid relationships and networks. Long‐term engagement uncovers evolving practices and develops understanding of event processes embedded within their wider context. Copyright © 2015 John Wiley & Sons, Ltd.     

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name‐Brand Hotels

Given the growing number of hotel brands, improving consumer experience has become an increasingly important area of interest to industry practitioners. The purpose of this study is to investigate the relationship between hotel guests' brand experience, knowledge and loyalty to name‐brand hotels. Confirmatory factor analysis and structural equation modeling with the incorporation of a second‐order factor analysis were employed to achieve the research goals. The findings indicate that brand experience was represented as a holistic concept with sensory, affective, behavioral and intellectual aspects. While brand experience influences brand loyalty, its impact is partially mediated by brand knowledge. This is a pioneer study that combines consumer experience with branding in the hospitality industry and offers practical suggestions to facilitate hotel managers in their development of effective branding strategies. Copyright © 2015 John Wiley & Sons, Ltd.     

消费体验理论评述

消费体验已成为消费行为学研究的前沿问题,消费体验研究集中于六大主题:体验型消费与功能型消费的区分、消费体验的维度构成、消费体验的管理理论、消费体验的管理执行工具、消费体验整合理论、消费体验实证。文章对消费体验进行总结与评述,指出消费体验研究未来的发展方向。     

Managing customer experiences in online product communities

Many companies have established online product communities or forums as a vehicle to extend product support services to their customers. Customers' interactions in such online forums with peer customers and vendor representatives resolve their product-related queries as well as inform on their product purchase decisions. Despite the significance of such interactions, there has been limited theoretical attention so far on how companies can manage customer experiences in online product communities. Drawing on theories and concepts from diverse areas including computer-mediated communication, consumer psychology, and online communities, this study proposes a four dimensional construct - Online Community Experience (OCE) - to capture customer experiences in such online product communities, and examines its impact on customer attitudes regarding the product, the company, and the quality of service. Data collected from customers in online product forums offered by four companies is used to test the study hypotheses. Implications for research on online consumer behavior and marketing are discussed.     

开放经济下的产业安全问题探析

本文认为,随着经济全球化进程的不断深化,开放经济、引进外资已经成为发展中国家促进本国经济发展的基本国策。但是如果不加限制地扩大外资的规模也会产生负面影响,即出现产业控制倾向,进而引发产业安全问题,这是事关国家经济安全的重大问题。对产业安全问题的研究,无论在现实经济运行还是在理论研究中,都具有非常重要的意义。随着国家经济结构的调整和产业升级的进程,产业安全的内涵和外延也将会有所拓展,金融安全、能源安全、网络安全、幼稚产业保护、经济结构、产业结构调整等都将成为产业安全研究所应关注的问题。     

The Use of Information and Communication Technologies (ICTs) in Tourist Information and Promotion of the Polish Carpathians in Foreign Tourism Markets

The recent years have been a time of rapid development of information and communication technologies (ICTs) in tourism. The objective of this article is to analyse and assess the use of ICTs in tourist information and promotion of selected municipalities in the Polish Carpathians, the largest region of mountain tourism in Poland. Particular attention was paid to the activities taken by DMOs, local entrepreneurs and cultural institutions. The use of ICTs in the Polish Carpathians is at a relatively advanced level, but still not sufficient enough to make these solutions a fully effective tool in building a strong regional brand in the international tourism markets.